National Electronic Licensing System (NELS)
The EDB has spearheaded the development of the National Electronic Licensing System (NELS) to improve the investment and doing business climate in Mauritius. The NELS aims to be a single-entry point for the application, payment, processing, and determination of business-related licenses in Mauritius.
Empowered with the mandate to implement and operate the NELS platform, EDB instilled the change management framework for operational efficiency as well as collaborative governance with 1800 officers from 102 different public bodies. Collaborating on a standardised framework delivering 122k permits and licenses.
The adoption from the public has gained momentum with 217K applications submitted. The Digital transformation is an iterative endeavour to engage closely with our users and stakeholders. The voice and expectations of the business community serves as input to our digitalisation aspirations.
Some of the statistics regarding some of our main processes on NELS are as follow:
| Process Name |
Total Application Received |
| Building and Land Use Permit |
117,584 |
| Work Permit |
19,462 |
| Occupation/Residence Permit |
27,754 |
| Support for Trade Promotion & Marketing Scheme |
13,799 |
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ISO ISO/IEC 27001 certification
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Obtaining the ISO/IEC 27001 certification has fortified our information security baselines and ensured global recognition and compliance. The ISO/IEC 27001 certification journey provided us with an enhanced risk management framework, streamlining of operations, and a dedicated commitment to continuous improvement. Our stakeholders trust our secure practices, resulting in strengthened relationships and operational efficiency. Consequently, the Economic Development Board of Mauritius now stands at the first public body to be ISO 27001 certified. This showcase EDB as a resilient and trustworthy organization in the digital landscape. Read More
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Setting up of state-of-the-art Disaster Recovery Centre in line with Business Continuity Management System
Additionally, to show our commitment to resilience and preparedness, we have put in place a disaster recovery mechanism for NELS. This comprehensive strategy ensures that our operations remain robust and uninterrupted even in the face of unforeseen challenges ensuring business continuity and helping to mitigate risks and our platform can quickly recover from disruptions and resume normal operations.
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On the Horizon: Next-Gen Projects
The horizon gleams with upcoming projects poised to elevate the EDB’ digital landscape even further:
- CRM Integration: Focusing on customer relationships and streamlined interactions.
- PAMS Development: Incorporating AI in Property Acquisition Management, promising an intuitive user interface complemented by an AI bot for enhanced user engagement.
- ERP System: A unified enterprise resource planning system that promises to integrate all facets of operations.
- To keep pace with the velocity of change in the digital era, the EDB Board has commissioned an operation review for the NELS platform as primary objective to ensure the NELS platform is “fit for future”. The output of the NELS operations review exercised is a 5-year action implementation plan and a 10-year blueprint.
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Central to the transformation is the human element. Human resources stand at the heart of the convergence of people, process, and technology. Through active employee engagement and a stakeholder-centric approach, The EDB is nurturing a culture where innovation thrives.
The agility of the EDB's strategy is evident in its response to climate change and the pandemic. The nation's resilience and commitment to business continuity have been remarkable, leveraging digitalization to ensure platforms remain accessible for communication and collaboration anytime, anywhere.
As The EDB moves forward, it aligns with best practices in digital technologies, creating a balance where security and reliability are never compromised. This alignment is not just about adopting new technologies but integrating them thoughtfully to redefine the business ecosystem.
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Looking ahead, our vision extends far beyond the horizon, where innovation reigns supreme. Embracing the transformative power of Artificial Intelligence (AI) and Machine Learning (ML), we're poised to revolutionize our operations, unlocking new realms of efficiency, insight, and productivity. From predictive analytics to personalized user experiences, the possibilities are limitless, and our team members stands at the vanguard of this technological revolution.
The digital transformation of the EDB is an ongoing journey of excellence and innovation. Guided by strong governance, strategic planning, and a commitment to resilience, the EDB is not just adapting to a digital future, it is actively creating it, ensuring that the next decade of governance and business will be as secure as it is revolutionary.
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Ground Floor, 7 Exchange Square, Wall Street, Ebene, 72201, Republic of Mauritius
contact@edbmauritius.org | +230 203 3800
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